Elijah Hernandez
AI | Product Designer | Regional Customer Care/Sales Professional | UX | UI | Web3 | “An Exulted Day Dreamer Forever Evolving”
- Role
- Sales Account Management Specialist at State Farm
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Elijah Hernandez
After facing many obstacles from homelessness to creating creative solutions to complex…
Experience
Sales Account Management Specialist
Apr 2025 — Present · Nashville, TN, US
Led phone-based support (policy/billing/portal) meeting AHT/FCR targets; translated complex terms into clear steps.+ Ran quick policy-review flow audits and suggested UI copy/sequence tweaks that improved completion and reduced repeat calls.+ Built micro-scripts & reusable responses (conversation design) to speed calls and standardize tone; improved CSAT.+ Piloted AI-assisted note templates/call summaries to structure documentation and cut wrap-up time.+ Drove adoption of e-Docs/AutoPay with clearer instructions (behavioral nudges in messaging).
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