Elijah Alawe

Client Service Assistant @Vita Student

Manchester, GB

Front Desk Operations:• Greet and assist residents and visitors with a warm andprofessional demeanour.• Manage check-ins and check-outs to ensure a smooth andwelcoming experience.Resident Support:• Address resident inquiries and concerns promptly,providing solutions or escalating issues as necessary.• Offer guidance on accommodation facilities, services, andlocal amenities.Communication:• Maintain clear and effective communication with residentsthrough various channels (in-person, phone, email).• Distribute important information regarding events,maintenance, and community guidelines.Administrative Support:• Maintain accurate records of resident interactions,feedback, and service requests.• Assist with administrative tasks such as filing, data entry,and inventory management.Customer Experience Enhancement:• Gather feedback from residents to identify areas forimprovement in services and facilities.• Implement initiatives to enhance the overall residentexperience and satisfaction.Result: Delivering premium front-of-house service for 500+residents, maintaining 95%+ satisfaction and timely resolution ofissues within SLA.

Nyankumasi SHS

High School Diploma

The Manchester Metropolitan University

MSc. Business Analytics

University of Cape Coast

Bachelor of Commerce (B.Com.) Accounting