Elifelec Mata Arzola
Information Technology | Management | 10+ Years Customer Support | Google IT Support Professional Certificate | Problem Solving | Technical Troubleshooting | Hold Active Clearance
- Role
- Desktop Support Specialist at TEKsystems
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Elifelec Mata Arzola
Costumer-focused System Analyst- Desktop Support Technician with 3 years of experience in…
Experience
Desktop Support Specialist
Oct 2022 — Present · US
Providing technical support to employees, including executives, directors, and managers on any technical concerns.• Maintain more than 1800 computers with various operating systems (Windows 10 & 11, Linux OS (Red hat, CentOS, upgraded them when needed.• Set up new builds, deploy and maintain end-user machines and related images and install software related to their positions.• Using own knowledge and judgment, troubleshoot and resolve any user’s machines, and communicate with clients via email, Teams, Slack, and telephone. • Deploy JAMF on MAC user’s machines and provide them with support
Education
Merit America
Google It Support Professional Certificate, IT Support
Skills
- Strategic Planning
- Contract Negotiation
- Real Estate
- Marketing Strategy
- Marketing
- Microsoft Word
- Business Development
- Microsoft Office
- Sales
- Customer Service
- Retail
- Powerpoint
- Microsoft Excel
- Management
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