Elielyah White

Sr Business Analyst @AGCO Corporation

Schaffhausen, CH

Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.* Experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes.* Collaborate with the customer and Finance team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.* Identify any risks or gaps to achieving those outcomes and deliver creative, cross-functional solutions to customer challenges.* Identified $5.6M in profit loss risk by conducting extensive operational and customer data research to identify pain points in the customer journey and increase customer retention* Created complex financial models to evaluate product performance, ROI and risk metrics, leading to a 6% increase in customer ration in my first 6 months.* Improved brand cash flow by implementing 4 customer-saving measures that reduced operating expenses by $1.3M.* Evaluated current customer journey and identified 10+ areas for improvement equaling $3.5M reduction in customer acquisition practices.

Georgia State University

Bachelor of Science (B.S.), Research and Experimental Psychology