Eliecer Avila

IT Support Specialist @Dynamic Medical Plan

Miami, TX, US

Identifies, diagnoses, and resolves problems for users of the personal computer, mobile devices and other tech tools and products, software and hardware, network, the Internet and new computer technology; communicates solutions to end-users. • Configures PCs with multiple operating systems, Microsoft Office, Google App. • Managing Active Directory and Exchange Server to create or modify user and email accounts. • Managing Router and Web Security Services. • Managing Domain Policy, DNS, DHCP, Print and File servers. • Performs minor desktop hardware repair for PC computer equipment and peripherals. • Install LAN cabling systems and equipment such as network interface cards, routers, and switches. • Design, implementation and updating of main Company Website. • Document problems and conversations with the ticket system. • Working under minimal supervision, receive calls and inquiries, provide support in accordance with established processes and document incidents and remedies. • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN). Network installation and configuration, video surveillance system installation.

Universidad de las Ciencias Informáticas

Bachelor's degree, Computer Engineering