Elie Mansour
Director of Professional Services @BioConnect
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WORK HISTORY
Director of Professional Services @BioConnect
Toronto, ON, CA
EDUCATION
Seneca Polytechnic
Diploma CPA, Computer Programming and Analysis, Game Developer Specialization
Train Canada
Microsoft Certified Web Developer
Microsoft Dynamics Learning Portal
Microsoft Dynamics CRM, Microsoft Dynamics CRM
York University
Computer Science
University of Toronto - Rotman School of Management
Organizational Leadership
Ryerson University
Intro to Project Management
SKILLS
ABOUT ELIE MANSOUR
Professional Services leader with a proven record of scaling revenue, building service portfolios, and delivering enterprise solution implementations that drive measurable client success. I excel at aligning Professional Services with Sales, Product, and Client Success to accelerate growth, improve client outcomes, and strengthen long-term relationships. At BioConnect, I transformed Professional Services from a $450K annual revenue function into a $1.2M growth engine by redesigning our sales model, introducing flexible contracting, and launching a Managed Services program adopted by 7 of our largest enterprise clients. I’ve expanded service offerings for newly acquired product lines, implemented Salesforce Mission Control for end-to-end project oversight, and achieved a 75% billable utilization rate across my team. My leadership style blends strategic vision with operational discipline: I build scalable processes, mentor high-performing teams, and ensure every client engagement exceeds expectations. Whether driving margin growth, owning a P&L, or representing Professional Services at executive client meetings, I deliver results that last. Core strengths: • Scaling Professional Services revenue & margin • Leading high-performing delivery teams • Enterprise SaaS implementation leadership • Executive client engagement & relationship management • Managed Services & portfolio expansion • P&L ownership, forecasting & resource planning • Process improvement & delivery methodologies • Cross-functional collaboration with Sales, Product, and Client Success
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