Elijah Brown
Rooms-Ops Voyager at The Times Square Edition
- Role
- Rooms Operations Voyager at EDITION
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
About Elijah Brown
Passionate hospitality professional and recent graduate of Johnson & Wales University…
Experience
Rooms Operations Voyager
Jun 2025 — Present · Manhattan, NY, US
Supported daily front office operations, ensuring seamless arrivals, departures, and elevated guest experiences in alignment with EDITION brand standards.• Contributed to achieving a staff service score of 89% in June 2025, the first time the property reached this milestone.• Coordinated with housekeeping, engineering, and F&B to deliver personalized services for VIPs, Marriott Bonvoy Elite members, and Chase Luxury Program guests, American Express, Stars, and Virtuoso.• Assisted with training, mentoring, and coaching front desk associates to deliver service excellence and consistent brand experiences.• Handled guest escalations and service recovery with empathy and creativity, reinforcing loyalty and maintaining high guest satisfaction.
Education
Johnson & Wales University
Bachelor of Science - BS, Hotel and Resort Management
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