Elias Pacheco
Software QA Engineer Lead / Technical Support & Customer Success Manager at Bilflo
- Role
- Software Qa Engineer Lead Technical Support & Customer Success Manager at Bilflo
- Location
- Ontario, CA, US
- LinkedIn followers
- 500 followers
Experience
Software Qa Engineer Lead Technical Support & Customer Success Manager
Jan 2020 — Present
Designed and executed test strategies for a SaaS back-office platform in the staffing industry, improving release quality and reducing production bugs by 20%- Performed manual and API testing (Postman), validated database accuracy with SQL, and supported product usability testing- Partnered with developers and DBAs for debugging, functional review, and root cause analysis of complex issues- Participated in product design and sprint planning sessions, ensuring QA coverage aligned with technical and legal requirements- Reviewed QA handoffs and collaborated with DevOps teams on Jira-integrated CI/CD pipelines for smoother deployments- Managed a cross-functional support and onboarding team (5–10 staff), driving KPI improvements and customer satisfaction growth- Created and maintained test plans, tracked use case pass/fail rates, and reviewed product documentation for compliance and clarity.
Education
Biola University
Bachelor's Degree
Skills
- Troubleshooting
- Microsoft Office
- Problem Solving
- Managed Print Services
- Accounting
- Customer Service
- Customer Satisfaction
- Developmental Disabilities
- Customer Relationship Management
- Software Verification
- Applied Behavior Analysis
- Technical Writing
- Technical Support
- Crm
- Photoshop
- Team Building
- American Sign Language
- Community Outreach
- Graphics
- Social Networking
- Fleet Management
- Microsoft Excel
- Powerpoint
- Public Speaking
- Access
- Leadership
- Event Planning
- Social Media
- Process Improvement
- Marketing
- Microsoft Word
- Team Leadership
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