Elias David Ramirez

About Elias David Ramirez

With over 15 years of experience in international insurance operations, financial strategy, and business development, I specialize in managing complex captive insurance programs across global markets. My expertise spans settlement coordination, invoice reconciliation, and multinational policy issuance.I partner closely with reinsurers, clients, and cross-functional teams to deliver strategic insights, optimize operational performance, and support captive program success through data-driven decision-making. My role bridges technical execution with client-focused consulting, ensuring seamless delivery and measurable value.My strengths include captive management, B2B relationship building, service delivery leadership, and deep knowledge of property & casualty insurance. I’m driven by uncovering opportunities, analyzing trends, and translating complexity into clear, actionable strategies. With a global mindset and cultural fluency, I thrive at building lasting partnerships that align business goals with operational excellence.

Experience

1. Global Operations & Analytics Lead - Captive Programs

   Zurich North America

   Dec 2024 — Present · Columbia, SC, US

   Key Responsibilities:Captive Operations & Program Management: Oversee the end-to-end operations of global captive insurance programs, including coordination with reinsurers, captive entities, and internal finance teams to ensure seamless execution of settlements, policy issuance, and compliance with regulatory and financial standards.Cross-Functional Leadership: Act as a strategic liaison between global clients, reinsurers, and internal stakeholders, aligning captive program goals with broader financial and operational objectives across APAC, North America, MENA, and Europe.Financial Planning & Strategic Forecasting: Partner with regional and global finance teams to lead forecasting, budgeting, and long-range financial planning initiatives. Analyze and track premium inflows from brokers and key accounts, and drive financial accuracy through detailed premium distribution and low-claims bonus computations.Analytics & Performance Monitoring: Deliver actionable insights through data mining, performance tracking, and KPI development across captive programs. Translate complex datasets into strategic recommendations for department heads and clients to support data-driven decision-making.Service Delivery & Implementation: Lead the operational rollout of IT-driven solutions supporting captive programs across multiple regions, enhancing consistency, efficiency, and reporting capability.Audit & Executive Reporting Support: Prepare financial and operational reports for internal audits, Quarterly Business Reviews, and high-level client and broker presentations. Ensure transparency, accuracy, and compliance across reporting cycles.

Education

• University of Nebraska-Lincoln

  Master of Business Administration - MBA, International Finance

• University of Buenos Aires

  Facultad de Derecho (Law School), Banking, Corporate, Finance, and Securities Law

  2008 — 2014

• Brigham Young University - Idaho

  Bachelor’s Degree, Computer Software Engineering

  2017 — 2019

• Brigham Young University - Idaho

  Certificate in Computer Information Technology, Computer/Information Technology Administration and Management

  2017 — 2018

• Brigham Young University - Idaho

  Certificate in Programming, Computer Science

  2017 — 2019

• Lone Star College

  Associate’s Degree, Business Administration and Management, General

  2015 — 2017

Skills

• Call Centers
• Business Development
• Instructional Design
• Working with Brokers
• Recruiting
• Travel Insurance
• Leadership Development
• Brokers
• Soft Skills
• Centro De Llamadas
• Property & Casualty Insurance
• Commercial Insurance
• Negotiation
• Microsoft Office
• Commercial Lines Coverage
• Leadership
• Call Center
• Customer Experience Management
• Claims Management
• Account Management
• Management
• Strategic Planning
• Employee Relations
• Analysis
• Employee Engagement
• Workforce Management
• Blended Learning
• Training Delivery
• Insurance
• Talent Acquisition
• Travel Management
• Casualty Insurance
• Coaching
• Talent Management
• E-Learning
• Performance Management
• Customer Service
• Training
• New Business Development