Elias Cartaya
IT Support Technician @WheelHouse IT
Signup · Get unlimited contacts
WORK HISTORY
IT Support Technician @WheelHouse IT
Resolved approximately 35-50 service tickets per week across multiple client environments.Diagnosed and resolved workstation issues including slow performance, boot errors,profile corruption, and software failures.Administered Active Directory including user provisioning, password resets, accountunlocks, and group policy updates. oCreated and modified security policies including geo-blocking and access controlpolicies.Troubleshot and repaired printers, drivers, and network printing queues.Supported Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) and emailconnectivity issues.Configured and troubleshot Duo multi-factor authentication for end users.DoneEstablished and troubleshot VPN connections for remote users, including connectivityfailures, authentication issues, and client configurationUsed NinjaOne RMM and ConnectWise Automate to remotely access systems, deploy fixes, and monitor alerts.Reimaged and deployed workstations, installed drivers, and configured user environments.Performed network troubleshooting using ping, ipconfig, tracert, and DNS testing.
ABOUT ELIAS CARTAYA
IT support professional with MSP experience supporting multiple business environments. I specialize in troubleshooting Windows workstations, Active Directory administration, and network connectivity issues including VPN and DNS/DHCP.I maintain a home enterprise lab where I built a Windows Server domain environment with pfSense firewall routing, DHCP/DNS services, domain-joined clients, and monitoring using Zabbix. This lab allows me to practice real-world infrastructure tasks including authentication troubleshooting, network segmentation, and system monitoring.Currently pursuing CompTIA Network+ to further strengthen networking and infrastructure knowledge.Interested in Desktop Support, IT Support Specialist, NOC Technician, and Junior System Administration roles.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.