Elias Cherfan
Program Manager @Pallium Canada
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WORK HISTORY
Program Manager @Pallium Canada
Ottawa, ON, CA
Supervise support desk operations, including staff onboarding, scheduling, and communicationManage bilingual (French & English) inquiries and resolve complex issues for coordinators, facilitators, and participantsOversee Learning Management System (LMS) operations, troubleshooting, and continuous process improvementsCoordinate and deliver partner training plans, courses, and programs to meet KPIs and strategic goalsCollaborate with account managers and stakeholders to fulfill commitments, licensing agreements, and contractsDevelop and maintain workflows, knowledge articles, and courseware documentation to optimize efficiencyLead the implementation of Pallium-led programs, specialty projects, and capacity-building initiatives
EDUCATION
Université La Sagesse - ULS
Masters of Business Administration (EMBA), Business Administration and Management, General
ABOUT ELIAS CHERFAN
A results-driven Operations Manager with a passion for the fast-paced world of digital marketing and live streaming. With a solid background in procurement and a Master\'s in Business Administration (MBA), I possess a unique blend of strategic thinking, leadership skills, and industry expertise that supported me throughout my career to hone my abilities in managing end-to-end operations in the live streaming sector, ensuring seamless execution and exceptional customer experience. From overseeing the procurement process, negotiating contracts, and optimizing supply chain operations, I thrive in dynamic environments where efficiency and attention to detail are paramount.Due to my extensive procurement experience for over 5 years, my expertise lies in streamlining processes, driving operational improvements, building and leading high performing teams and implementing innovative solutions to enhance productivity. By leveraging my strong analytical skills and business acumen, I have successfully optimized operational workflows, resulting in cost savings, achieving operational goals and increased profitability for the organizations I\'ve worked with.If you are looking for a seasoned Operations Manager with a proven track record in procurement, media and complemented by an MBA background, I would welcome the opportunity to connect. Let\'s explore how my skills and experience can contribute to the success of your organization.
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