Eliana Strathmore
Customer Success Manager @Cocountant
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WORK HISTORY
Customer Success Manager @Cocountant
US
Serve as the primary point of contact for clients, ensuring a smooth onboarding experience and ongoing support • Understand client business models and financial needs to provide tailored solutions and strategic advice • Monitor client satisfaction and proactively address issues to prevent challenges and optimize outcomes • Collaborate with internal teams to deliver seamless accounting services and timely reporting • Provide insights and recommendations to help clients streamline operations and improve financial decision making • Build and maintain strong, trust-based relationships with clients to ensure long-term success and retention • Collect client feedback and share actionable insights with product and service teams to drive continuous improvement
EDUCATION
University of Houston
Master of Education - MEd, Education
ABOUT ELIANA STRATHMORE
I am passionate about helping businesses thrive through financial clarity and effective bookkeeping. As a Customer Success Manager at CoCountant, I focus on ensuring our clients get the most value from our controller led accounting solutions. I work closely with startups, small businesses, and growing companies to understand their unique challenges and provide tailored support that empowers them to focus on growth. I believe that strong client relationships, proactive problem solving, and clear communication are the keys to long-term success. If you want a partner who will help you optimize your financial operations and make accounting stress free, I am always ready to connect and explore how CoCountant can support your business.
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