Elia George Nino
Operations Program Manager, Partner Sales Insights Platform @Cisco
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WORK HISTORY
Operations Program Manager, Partner Sales Insights Platform @Cisco
Milpitas, CA, US
Lead a medium sized team of 15 Analysts, Hana, Tableau, and Webapp Developers to deliver at scale, on-demand analytics and insights for Partner sales teams, leadership, and executives.Conceptualizing analytics at scale for global sales from conception (UX design, field research, metric creation) to implementation and adoption (training material and demo sessions). Collaborating cross functionally with IT, Operations, Strategy & Planning (S&P), Finance, and Sales stakeholders to create alignment in Analytics strategy.Outlined strategy, roadmap, and goals for the platform and for the team along with the responsibilities and expectations of the individual team members for their professional development. Collaborating cross functionally with IT, Operations, Strategy & Planning (S&P), Finance, and Sales stakeholders.Team delivered consistent Tableau analytics and dashboards year-round for various stakeholders representing different aspects of the business. Stakeholders include Architectures (Product Groups), Market Segments, Routes to Market, Managed Services, Partner Enablement, Geographic Regions, and Company Growth Initiatives [Successful deliveries of 30+ Analytics projects used to drive Executive briefings, Quarterly and Monthly Business Reviews, and Weekly analysis tasks.] Programs Represented:Pivot (Partner Sales) Platform Operations ManagerPlatform User Engagement TransformationGeo (Geographical) Adoption and Analytics Strategy Alignment for Global Centro PlatformGlobal Centro (Analytics) Platform TransformationSales Pipeline Analytics in Salesforce
EDUCATION
San José State University
Master’s Degree, Sociology, Concentration in Research Methods
UC Irvine
B.A., Sociology
UCLA
Professional Program, Screenwriting
SKILLS
ABOUT ELIA GEORGE NINO
Leading consumer-based data research and analysis to construct technology-driven solutions that integrate UI usability and UX, accelerate access to target data/information, and broaden the landscape of available data for optimized decision-making.Exhibits deep understanding of technology users and their behavior, by presenting the connection between how understanding the business drivers, as well as the use of user-based research, will impact solution design. Applies ‘critical thinking’ and ‘data research and analytics’ expertise to optimize processes and tools that enhance UX and support business goals. Brings broad knowledge of UX usability principles and techniques. Leads and facilitates brainstorming / discovery sessions and co-‘solution creating’ workshops. CORE COMPETENCIES:• Data Research & Analysis Excellence• Diverse Client & Project Experience• Data-Driven Decision-Making• Research - Quantitative & Qualitative• Primary Research – Scoping, Design, Fielding, Analysis, Reporting & Presenting Results• E2E User-Centered Design - ‘Customer’ & ‘Business Driver’ Insight, Solution Design, Prototyping, User Validation, Usability Testing• 360 Data Retrieval - Surveys & Questionnaires, Interviews, Focus Groups, Workshops, Concept & UAT Testing• Dashboard Visualizations• User & Stakeholder Partnership - Advocacy & Consensus• Change Management• Published Communication - Executive Reports, User & Maintenance Manuals, FAQs, Training & Design Documentation• Deliverables - Dashboards, Predictive Analytics, Process Diagrams, Proof of Concept, UI Design• Scrum & Waterfall
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