Eli Shabtay

About Eli Shabtay

I’m a results-driven professional who blends technical expertise with strategic vision to drive excellence. With a strong background in IT management, resource allocation, and planning, I improve efficiency through sharp organization, clear communication, and hands-on leadership. I thrive on turning complex challenges into streamlined, scalable solutions.

Experience

1. Senior Information Technology Manager

   Brink’s Inc

   Jan 2016 — Present · US

   I remotely lead an international, cross-functional team of 14 analysts and technicians. I successfully manage 11 applications and $12M in projects simultaneously. I design and implement continuous improvement programs, manage service levels, and implement application management solutions. I define governance, customize processes, and utilize support tools. I identify new opportunities to expand service offerings and maximize satisfaction. I oversee configuration design, implementation, and application support and maintenance. I liaise with non-technical users, technicians, and subject matter experts. I also effectively manage SharePoint sites with over 500 users.Some key achievements from this role:• Increased on time delivery 20%, reduced waiting time 50%, cut yearly operating costs $600K, and achieved 99.75% scanning rate by translating end-user requirements and business processes into functional system requirements.• Implemented O365 across company and led successful transition to Cloud, saving an average of $800 per user per year, reducing recovery time 95%, and increasing employee collaboration 300%.• Improved customer satisfaction by developing and implementing innovative customer facing management platform, resulting in 70% less calls requesting information.• Boosted efficiency and achieved 99.95% accuracy by creating small parcel billing system• Developed AI shipment tracking system, increasing tracking efficiency for over 500K shipments per year, reducing losses 23%, and increasing delivery accuracy 32%.• Show division logistics platform and App developments reduced miss routes by 47%, increased speed of pickup/delivery by 37%• Show division logistics platform and App developments reduced miss routes by 47%, increased speed of pickup/delivery by 37%Advance Loss detection and prevention through new and improved AI.

Education

• University of Haifa

  Master of Business Administration (MBA), Marketing

  2000 — 2001

• Bar-Ilan University

  Bachelor's degree, Logistics, Economics and inter-disciplinary studies

  1992 — 1995