Eli Schwartz

About Eli Schwartz

Hi there! I’m a seasoned professional with extensive experience as a Support Team Coach at SAP Ariba, where I had the rewarding job of mentoring and empowering a fantastic team. During my time there, I coached over 250 new hires, dived into service tickets to ensure we were communicating effectively, and implemented quality standards that kept our customers happy and our operations smooth.I’m passionate about using data to drive improvements and love finding new ways to boost team performance and customer satisfaction. Whether it’s through hands-on coaching, streamlining processes, or fostering a collaborative environment, I’m all about making sure we deliver the best support possible.Now, I’m excited to bring my skills and passion to new challenges and opportunities. Let’s connect if you’re interested in chatting about customer support, team management, or just sharing insights. I’d love to hear from you!

Experience

1. Process Improvement Manager

   Synapse Health

   Dec 2025 — Present

Education

• Northeastern Illinois University

  BA, Communication and Media Studies

  2009 — 2014

Skills

• Quickbooks
• Spss
• Communication
• Training
• Volunteer Management
• Editing
• Microsoft Word
• Data Entry
• Team Leadership
• Social Media
• Curriculum Development
• Event Planning
• Microsoft Office
• Leadership
• Powerpoint
• Microsoft Excel
• Research
• Public Speaking
• Teamwork
• Non-Profits
• Fundraising
• Team Building
• Nonprofits
• Community Outreach
• Teaching
• Time Management