Eli Rothfeld

Director of Customer Care - San Francisco Denver @Wix

Denver, CO, US

Currently overseeing a team of ~150 on a director level across multiple locations, driving key performance metrics such as CSAT, NPS, & more - Working directly with VP of Customer Care on long-term departmental vision, implementing strategy and executing large-scale organizational decisions - Helping establish our BPOs across three international locations as a strategic partner and interim manager - Working cross-functionally with multiple stakeholders to install processes designed to optimize top user experience and create a seamless customer journey - Scaling a new location from inception to become our highest performing location in the entire organization.

University of San Francisco

Bachelor of Arts (B.A.), Communication and Media Studies