Eli May

About Eli May

Experienced IT professional with over seven years of valuable experience, adept in data analytics, requirements gathering, project documentation and enterprise application management. Reputation for continually achieving performance goals. Accustomed to working in complex matrixed environments, handling IT support, managing IT projects, and supporting various business technical and non-technical customers with IT tools, applications and process. I am a highly motivated individual who seeks opportunities to refine and expand my knowledge-base while nurturing and establishing strong and productive relationships with other company members.

Experience

1. IT Business Analyst

   Mulcahy Company

   Nov 2022 — Present · Eagan, MN, US

   Support CRM program in administrator capacity for new and existing projects• Manage and maintain current Microsoft 365/Dynamics environments alongside other proprietary software solutions.• Led the implementation and deployment of Vonage for Business Phone software across the entire company, ensuring seamless integration and user adoption.• Collaborate with cross-functional teams: key stakeholders, IT (both internal and external partners), and/or Factories to solicit and analyze requirements• Document technical and business requirements to support project initiatives• Perform data analysis & data mining activities to support SQL development needs• Contribute to requirements prioritization to drive our business objectives• Provide planning, writing, executing and support during various cycles of testing

Education

• Augsburg University

  Marketing, MIS, Business Management, International Business

  2014 — 2018

Skills

• Market Research
• Microsoft Word
• Team Leadership
• Public Speaking
• Leadership
• Teamwork
• Management
• Microsoft Powerpoint
• Social Networking
• Event Planning
• Social Media
• Customer Service
• Time Management
• Microsoft Office
• Sales
• Facebook
• Powerpoint
• Microsoft Excel