Eli Marcellus
Reception Agent | Customer Service | Program Management | Operations | I help companies maximize their potential
- Role
- Reception Agent at The Umstead Hotel And Spa
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Eli Marcellus
I excel at helping companies realize their potential through process improvements, creative problem-solving, and maximizing budgets.Currently, as a Reception Agent at The Umstead Hotel & Spa, I welcome guests and ensure their stay feels like their home away from home while upholding the Forbes 5-Star service standards.When I was the Programming/Integrative Wellbeing Coordinator at Miraval Resorts & Spas, I worked cross-functionally to coordinate 50+ daily activities for guests and private groups for Miraval\'s high-end luxury wellness clientele. I ensured the guest billing for activities was accurate while streamlining effective standard operating procedures and communications. Occasionally, I facilitated gong ceremonies for guests.Also, as an Operations Manager at the largest pickleball facility in Austin, Austin Pickle Ranch, I helped operations run smoothly, from court reservations and membership activations to events/tournaments, while ensuring everyone is having fun. I led training new staff members and alcohol inventory.While being an Account Manager - Consultant at Hope Leigh Marketing Group, I consulted Fortune 500 companies, including Dropbox, CrowdStrike, RB Global, and Hilti, on global employer brand marketing needs and optimized their accounts. I successfully managed a $5 million client portfolio and 20+ vendor relationships, including management of MSAs, RFPs, and client QBRs. With expertise in market research, data analysis, and creative problem-solving, I\'ve led successful process improvements and optimization initiatives for my clients.During my time at Dell\'s HR Rotation Program, I was an inaugural member of the Global TA Innovation Council and the sole representative of employer brand marketing globally, helping bring innovative solutions to the global Talent Acquisition team.Traveling the world is one of my favorite hobbies, and I\'ve been to 37 countries and 46 states. I lived abroad in London for a few months, working at a hostel in Notting Hill. I also enjoy kickboxing, cold plunging, and paddleboarding when I\'m not working. Favorite destinations: Florence, London, Sevilla, Budapest, and Ubud.
Experience
Reception Agent
Nov 2025 — Present
Education
Liberty University
Master of Business Administration - MBA
Ithaca College
Bachelor's degree, Marketing
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