Elham Farahani
IT Support Specialist @Envision Robotics Stem Education Inc
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WORK HISTORY
IT Support Specialist @Envision Robotics Stem Education Inc
Vaughan, ON, CA
Utilized service management tools and change control procedures to ensure complete resolution of issues and minimize downtime, aligning with ITIL best practices.Documented system upgrades and deployments, adhering to company standards and driving innovation.Evaluated performance, and identified areas for improvement or upgrade to enhance system functionality and efficiency, thereby optimizing IT infrastructure and operations.
EDUCATION
Islamic Azad University North Tehran Branch
Master's degree, MBA
University of Qom
Bachelor's degree, Applied-Scientific Computer Science
Shahab Danesh University
Bachelor's Degree, Computer Software and Media Applications
Islamic Azad University North Tehran Branch
Master of Business Administration
Master Business
Master of Business Administration
SKILLS
ABOUT ELHAM FARAHANI
A proficient Command Center Technical Support Specialist with 1.5+ years of experience at BFG Enterprise Services. Specializes in building, deploying, and configuring virtual environments using VMware ESXi and VxRail for nationwide projects. Skilled in providing technical support for production systems, including POS applications, workstations, and network peripherals via CITRIX, while leveraging expertise in AI prompting and change management. Demonstrates a commitment to minimizing system disruptions through effective troubleshooting and support, including serving as a key escalation point for complex technical issues. Dedicated to optimizing operational efficiency by maintaining a robust knowledge base and adhering to best practices in system documentation and technical processes.
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