Eleven Coffyn

About Eleven Coffyn

As a Sales Support Engineer at Building Point Pacific, I provide extensive support and…

Experience

1. Sales Support Engineer

   Buildingpoint Pacific

   Feb 2021 — Present · Seattle, WA, US

   My role as Sales Support Engineer allows me to facilitate and focus on 100+ existing & new Trimble RTS/GNSS/Scanner customers in the PACNW with product trainings, expert advice, support, technological integration, and sales acumen. I independently travel (50%+) to customer sites throughout the PACNW to onboard sales team members, perform demos, customer trainings, assess hardware/software issues, provide solutions and assist with workflows/best practices. I provide all pre-sales and post-sales support for our customers My schedule is customer focused: when and where they need me. I collaborate and suggest the best technology to my sales teams for customer’s needs and problem-solving solutions. I troubleshoot and advise on workflows, software and hardware integration, and proper setup of equipment. I advise my sales team on best practices, workflows, and products to aid in our customer\'s achievements of desired project outcomes. I provide remote support M-F when not customer-facing. My effective communication methods are: phone, Facetime, text, email, Teams/Google Meet/Zoom meetings. I produce and update the following content: training agendas, training packages, customer incentives, firmware compatibility guides, and technology integration success programs. I closely monitor the construction industry and quicky adjust sales tactics to market demands. I advise my sales team with new initiatives, incentives, and approaches to present to our customer pipeline. I upsell and cross-sell products – hardware and software to my customers and close opportunities. I actively track the sales cycle – prospect to final sale – with my team and suggest the appropriate technology to help the customer achieve their net outcomes and ROI.