Elettra Ceresa
HR - Time and Attendance Specialist @Technicolor Group
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WORK HISTORY
HR - Time and Attendance Specialist @Technicolor Group
Montreal, QC, CA
Maintain the Time & Attendance system (Kronos) for the Canadian population (around employees).• Support management and staff in daily operations; provide technical support, troubleshoot and escalate issue to ensure timely resolution.• Collaborate with payroll, HR and Finance teams to swiftly address T&A topics. • Maintain data accuracy; auditing HR data in the HRIS system (Workday).• Develop and implement training material and a SharePoint website for employees’ self training; deliver individual or group training sessions. • Document processes and procedures, suggest improvements.• Partners with cross-functional team members and IT team members on Kronos issues/enhancements/queries.
EDUCATION
Università degli Studi di Torino
Foreign Languages, English literature and linguistics.
"Vincenzo gioberti" High School
Foreign Languages Diploma, High School with a focus on humanities and foreign languages (English, French and German)
Università degli Studi di Torino
Bachelor's Degree in Geographical and Territorial Studies, Human Geography, Sustainable development, Sociology, Economics
McGill University
Certificate, Human Resources Management
ABOUT ELETTRA CERESA
I am a HR professional with a working background in employee relations and years of experience in a technical role crossing into customer service. Core competencies:• Proven problem solving abilities focusing on harmonizing clients’ needs with the organization policies.• Strong customer focus: active listening, attentively monitor operations and follow through to resolution. • Organizational skills and time management, ability to work with tight deadlines and adaptability to shifting priorities.• Software proficiency (MS Office suite, Kronos Time Management, SharePoint).• Creating and delivering training.
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