Eletta Bonfanti
IT Business Operations Consultant to VP
- Role
- IT Business Operations Consultant at Kaiser Permanente
- Location
- Pasadena, CA, US
- LinkedIn followers
- 500 followers
About Eletta Bonfanti
Business Operations Consultant who promotes learning in others by building relationships with cross-functional stakeholders. Leverages relationships with cross-functional stakeholders to influence positive outcomes. Advises and promotes learning in others to drive work forward. Seeks performance feedback from all stakeholders and adapts to competing demands and new responsibilities. Effectively provides feedback to others including leadership and other team members. Exhibits excellent interpersonal, communication and organizational skills. Demonstrates a strong work ethic and exceptional critical thinking skills. Able to exceed high performance standards. Multi-Lingual with over 15 years of healthcare IT and operations experience.
Experience
IT Business Operations Consultant
Apr 2019 — Present · Pasadena, CA, US
Serve as Chief of Staff reporting to Vice President of Healthcare Claims. • Trusted advisor to the VP of Strategic Services and Business Management for service operations, including process improvements in alignment with the strategic goals of the business.• Developed strategic performance metrics dashboard to identify and improve our operations for customers service outcomes.• Ensure the organization is successfully meeting its commitments in a wide range of areas including budget planning, resource planning, goal setting and tracking, and operational reporting. • Support 4 Executive Directors and 24 Directors and Managers to improve BMO delivery in key areas. • Manage multiple concurrent requests underway requiring organization and persistent follow up in a fast-paced environment.• Provides support to Senior Leadership by providing information regarding business systems, data and process initiatives.• Financial planning and oversight for a $50M budget.• Resource Management for HRconnect data corrections and payroll/time accountability. • Department Facilities related project responsibilities to include space management. • Procurement, maintenance and asset tracking of department hardware and software. • Create Service Requests (SRs), Change Requests (CRs), Incidents (INCs) for department on behalf of the contingent workforce for various needs from software installation needs to access requests.• Additional ad-hoc reporting such as resource trend analysis, budget impact analysis, and program completion analysis.
Education
Triton College
AA, Liberal Arts
Pasadena City College
Photography
2012 — 2012
Sandford English School
International General Certificate of Secondary Education, General
1983 — 1995
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