Elenna Heroux

General Manager @Club Pilates

St Albert, AB, CA

To oversee all studio functions from membership & retail sales to instructor performance & evaluation. Lead all sales efforts, drive membership growth, and develop strategies to prevent member attrition to competitors. Hire, train, and manage Sales Associates within the studio, as well as utilize discretion and independent judgment in directing the work of all employees & personnel.* Execute lead generation via Grass Roots Marketing and Networking.* Implement sales process to schedule prospects into Intro classes.* Drive & increase membership sales.* Manage staff schedules.* Ensure that studio retail/products are stocked with accurate inventory counts.* Train and Supervise Sales Associates.* Hire/Manage instructors at the studio.* Proficiency in ClubReady, to include revenue reports, attendance reports, etc.* Review instructor evaluations and assist in mentorship/disciplinary action as needed.* Independently make decisions related to high level customer service.* Collect outstanding dues.* Maintain cleanliness and organization of the Pilates Studio.* Enforce Club Pilates policies and procedures.* Ensure all forms, administrative supplies, and studio literature is stocked and visible.* Schedule and participate in networking/community events and studio promotions.* Strategically manage marketing campaigns to generate leads for the studio.* Any other duties as assigned.* Execute adherence to all company policies, including the policy of at will employment

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