Elena Townsend
Creative Services Manager @Granicus Destinations
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WORK HISTORY
Creative Services Manager @Granicus Destinations
Tucson, AZ, US
Project Management:Manage timelines, updates, and milestones for various project types, including website design, visual identity, branding, work orders, and support requests.Review incoming creative contracts for scope and budget, assigning project teams based on specifications and team availability.Budget Oversight:Ensure receipt of all XD budget and communicate appropriately if any discrepancies arise.Work closely with the Director of Operations to review and report on key project financial data.Workflow Coordination:Import project tickets related to contract line items, assigning them to the appropriate team members, and providing updates throughout the project lifecycle.Regularly review timelines and team capacity, taking necessary actions to ensure timely project delivery.Strategy and Collaboration:Review sales leads and websites in preparation for internal strategy meetings ahead of project kickoff.Collaborate with other project managers in CMS and Professional Services to streamline communication and processes.Problem Solving:Find effective solutions for unplanned deviations that may occur during the course of a project.Utilize agile project management software to synthesize project and capacity data, ensuring efficient project tracking and reporting.Communication and Reporting:Coordinate milestone meetings and presentations, keeping internal and client calendars aligned.Regularly meet with designers and Art Directors to check on project progress and preparedness.Scope Management:Provide scopes for work order requests in the early stage of the sales process.Develop and maintain a scope library to facilitate easier scoping for future projects.Collaborate on a scope process and develop Service Level Agreements (SLAs) aligned with business goals.Collaboration with Leadership:Report to the Director of Operations, collaborating frequently to review and analyze key project data.
EDUCATION
Point Loma Nazarene University
Bachelor’s Degree, International/Global Studies
Université Paris-Sorbonne
Bachelor’s Degree, International Relations and Affairs
SKILLS
ABOUT ELENA TOWNSEND
I\'m a curious problem solver with a passion for mastering new processes and ideas. With over six years of experience in SaaS, creative services, and website design, I\'ve honed my ability to manage operations, resource creative teams effectively, and lead projects to successful outcomes. I thrive on building strong relationships and bringing out the best in my colleagues by creating an environment where collaboration and growth flourish.I\'m an expert in understanding designers and how design teams operate. I recognize and support the unique needs of each designer, tailoring my approach to help them perform at their best. This ability to balance creativity with operational efficiency has been key to delivering impactful results, including a 20% boost in efficiency and project timeline reductions by 50%.A graduate of Simpleview\'s High Potential Program, I was recognized for my leadership and problem-solving capabilities. I find personal fulfillment in work that aligns with my values, as I pour my energy and commitment into every project I take on.
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