Elena Snavely

About Elena Snavely

I’m an account manager who enjoys turning partner strategy and data into clear, measurable business impact. At Avalara, I work closely with our reseller and embedded ecosystem to drive value by improving performance visibility and creating the conditions for strong cross-functional collaboration.I bring empathy and clarity to every relationship and I’m intentional about building trust, both with partners and with internal teams. I’m known for being thoughtful, direct, and reliable.I approach my work with curiosity, honesty, and a strong sense of ownership. I do my best work in ambiguity, blending structure with creativity to solve real problems and design solutions that support long-term growth.SKILLSData Analysis | Automated Analysis | Exploratory Data Analysis | Data Cleaning | Machine Learning | AI | Predictive Analytics | Time Series Analysis | Supervised Learning | Forecasting | Regression Models | Revenue Prediction | NPS | Feature Engineering | Model Selection | Model Validation | Hyperparameter Tuning | Ensemble Methods | Model Interpretability | Statistics | KPI Creation | SAS | SQL | R | Python | Excel | Linux | Data Visualization | Tableau | SAS Visual Analytics | Business Intelligence | Azure | AWS | GitHub | TortoiseSVN | JIRA | ServiceNow | Data Storytelling | Dashboard Creation | AI Ethics | Analytics Project Lead | Agile Methodology | Microsoft Project | Project Management | Documentation | Collaboration | Technical Writing | Problem-Solving | Creativity | Innovation | Continuous Learning | Translating Data into Insights | Transparent Communication | Change Management | Transformation | External Presentations | Executive Presentations | Translating Technical Topics for Non-Technical Audience | Critical thinking

Experience

1. Enterprise Customer Account Manager

   Avalara

   Aug 2025 — Present

   Manage and grow strategic relationships with reseller partners to help them expand their customer base and maximize adoption of Avalara products.• Develop and refine partner-facing scorecards that track product adoption, usage trends, and renewal risk across the portfolio.• Monitor key performance indicators such as volume trends, active subscriptions, multi-product adoption, and new account creation across partner platforms.• Collaborate with Product, Sales, Marketing, and Customer Success to launch new initiatives, resolve platform-level issues, and ensure partner feedback is integrated into product development cycles.

Education

• North Carolina State University

  Master of Science (MS)

  2013 — 2014

• Bowdoin College

  B.A.

  2004 — 2008

Skills

• Statistical Modeling
• Research
• Analysis
• Financial Modeling
• R
• Management
• Linear Algebra
• Sas Programming
• Analytics
• Public Relations
• Statistics
• Data Analysis
• Adobe Creative Suite
• Spss
• Spanish
• Customer Service
• Quickbooks
• Nonprofits
• Microsoft Office
• Time Management