Elena Rubio de Torre
Customer Support | Customer Service | Customer Operations | Customer Experience | Customer Success | CRM Management | Multichannel Service | KCS | Life Sciences | SaaS | Biotech | Medtech
- Role
- Founder & Principal Consultant at Biocustomer Support Solutions
- Location
- San Diego, US
- LinkedIn followers
- 500 followers
About Elena Rubio de Torre
As a leader focused on customer success in the Life Sciences industry, I\'m driven to…
Experience
Founder & Principal Consultant
Feb 2024 — Present · San Diego, CA, US
I offer strategic consulting services focused on customer support systems, processes, and teams, with the goal of improving customer satisfaction. • Strategy & Design: I help build a robust and efficient customer service department to ensure seamless operations and satisfied customers. • Operational Optimization: I optimize processes and leverage data analytics to boost efficiency and scalability, guaranteeing consistent, high-quality service as your company grows. • Team Training and Development: I empower your team with the knowledge and skills needed to deliver exceptional service and resolve complex issues effectively. • Field Applications and Pre-sales Support: I equip your field applications team to become an asset in the sales process, bridging the gap between technical expertise and commercial success.
Education
School of Sciences. University of Granada. Granada, Spain
Bachelor's degree in Biochemistry, Biochemistry and Molecular Biology
2002 — 2004
Universidad de Granada
Doctor in Philosophy, PhD., Doctor in Biological Sciences. Molecular Neurosciences Field.
2004 — 2009
School of Pharmacy, University of Granada, Granada, Spain.
Bachelor's degree in Pharmacy, Pharmacy
1997 — 2002
Universidad de Granada
Master of Advanced Studies, Biomedicine: New Technologies applied in the Research of Different Biological Systems.
2004 — 2006
Skills
- Pcr
- Interpersonal Communication
- Graphpad Prism
- Flow Cytometry
- Genotyping
- Molecular Cloning
- Animal Models
- Illustrator
- Protein Purification
- Technical Support
- Organization Skills
- Mouse Models
- Cell Signaling
- Confocal Microscopy
- Multiplex
- Image J
- Photoshop
- Flowjo
- Cell Biology
- Molecular Biology
- Fluorescence Microscopy
- Primary Cells
- Cell Culture
- Snapgene
- Immunoprecipitation
- Transfection
- Endnote
- Metamorph
- Mouse Handling
- Presentation Skills
- Field Training
- Microsoft Office
- Polymerase Chain Reaction (Pcr)
- Immunofluorescence
- Training
- Immunohistochemistry
- Biochemistry
- In Vitro
- Interpersonal Skills
- Antibodies
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