Elena Reilly
Cx Insight Lead @Entain
London, GB
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WORK HISTORY
Jun 2022 — Present
Cx Insight Lead @Entain
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London, GB
Lead the global CX Insight function: set up the framework, measures and reporting processes; lead the analysis of Voice of the Customer (VoC) data- Deliver data and communicate insight, gaps and opportunities to ensure Entain’s market leadership is increasingly underpinned and differentiated by CX.
EDUCATION
2006 — 2007
The University of Manchester
LL.M. Postgraduate
2004 — 2006
National University Kyiv-Mohyla Academy, EERC
MA
2000 — 2004
International Christian University (ICU) - Kyiv
BBA
ABOUT ELENA REILLY
A positive, dynamic and highly motivated Customer Experience Manager with strong…
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