Elena C Vlad

About Elena C Vlad

Senior Director and SPHR-certified leader with deep experience running global, service-critical operations and leading distributed teams. I specialize in scaling premium service delivery by combining operational rigor with strong people systems—clear accountability, manager capability, performance rhythms, and change leadership.Highlights include leading end-to-end tours operations and land/hotel/turnaround delivery for 12 plus ships and 350+ annual calls (including remote regions), owning multi-million-dollar budgets, and optimizing global hotel sourcing and transfer workflows.I’m multilingual (Romanian native; English, French, Italian, Spanish, German) and comfortable building alignment across cultures, time zones, and cross-functional partners.

Experience

1. Senior Director, Land, Hotel & Turnaround Operation

   Silversea

   Jan 2023 — Present

   Silversea Cruises is the leading ultra-luxury and expedition cruise line—acclaimed for both its all-inclusive lifestyle offering and its global destination portfolio. Silversea’s guests travel deep into over 900 destinations across all seven continents, enjoying a curated selection of immersive experiences in the world’s most remarkable places. The role encompasses a blend of strategic leadership, financial management, global partnerships, and a focus on delivering high-end customer experiences.Lead a team who delivers all land aspects, including planning and execution of the turnaround operation for 12 cruise ships, more than 350 annual calls including Expeditions. This covers all aspect from port- terminal check-in, luggage handling, meet and greet services, including remote regions of the world, such as Antarctica, Greenland, Galapagos, etc.Responsible for a multimillion-dollar yearly budget and forecast and a cost-effective operation. to facilitate a high end pre and post cruise experience.Global responsibility for sourcing, contracting, and managing hotels partnerships and inventories worldwide.Direct the Hotel Concierge and Manifesting teams to ensure fast and effective response to all inquiries related to hotels and transfers, this includes Door to Door transfers to and from the customer home. Analyze call and request volumes and review processes and systems to deliver a high-end internal and external stakeholder experience. Enable most productive organizational setup, including outsourcing and localized optimization.

Education

• Academy of Choreography Cluj -Napoca, Romania

  Classical Ballet and Dance

  1986 — 1995

Skills

• Revenue Analysis
• Cruise Lines
• Tourism Management
• Online Travel
• Concierge Services
• Destination Marketing
• Hiring
• Luxury
• Tour Management
• Hospitality Industry
• Business Travel
• Hospitality
• Hospitality Management
• Tour Operators
• Leisure Travel
• Management
• Adventure Travel
• Leisure Industry
• Sustainable Tourism
• Travel Management
• Leadership
• Leisure
• Cruises
• Vacation
• Tourism
• Italian
• Hotels
• Travel Planning