Elena Tsapko
Director, Customer Success @Insurity
Montreal, QC, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2025 — Present
Director, Customer Success @Insurity
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EDUCATION
2013 — 2014
Université de Montréal
Diplômes d'études supérieures spécialisées (D.E.S.S.)
2005 — 2009
Academy of Economic Security of Ministry of Internal Affairs
Bachelor's degree in jurisprudence
2000 — 2005
Pyatigorsk State Linguistic University (PSLU)
Specialist
SKILLS
Adobe Products, Web ApplicationsTroubleshootingEnglish• Strongly Marked Personal Characteristics:Flexibility, Responsibility, PunctualOs Windows, Mac, Ms Office (Word, Excel, Powerpoint, Visio)Ability to Deliver Results Under Pressure and to Tight Deadlines• Efficiency in Problem Solving and Decision MakingSalesManagement• Ability to Act Both with a High Degree of Autonomy and as a Part of a TeamPowerpoint• English, French, Russian, Spanish Languages• Excellent Customer Service SkillsProgram Management• Ability to Cope in a High Volume Environment and Meet Established DeadlinesMicrosoft WordPolicyMicrosoft OfficeTeaching• Deep Knowledge of Educational and Cultural Exchange Programs’ RequirementsCommunicationSocial MediaMicrosoft PowerpointResearchCustomer Service• Keen Attention to DetailsEvent ManagementMicrosoft ExcelProject Management• Ability to Drive and Implement Ideas in a Fast-Paced, Constantly Evolving TeamTeamworkPublic SpeakingLeadership• Excellent Communication, Organizational, Interpersonal and Analytical Skills
ABOUT ELENA TSAPKO
several years of work experience as Executive Assistant, Manager Service Design and Project Manager in the private sector and in Public Administration. Strong communication, problem-solving and relationship building skills with a background in Teaching (English/ French)
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