Elena Sofia Doria

WORK HISTORY

EDUCATION

ABOUT ELENA SOFIA DORIA

I am a trainer and facilitator with a rich background in tourism and business transformation. For 11 years, I ran a tourism company in Venice, where I witnessed firsthand the destructive impact of mass tourism on cities and their cultural heritage. This realization inspired me to create a sustainable tour operator project, offering experiences designed for travelers who value social, economic, and environmental sustainability. Building on this foundation, I transitioned into training and facilitation, focusing on helping businesses innovate and adapt. I support teams in designing impactful Value Propositions using Service Design and gamification methodologies, enabling them to navigate transformation effectively and align with their customers\' evolving needs. In addition to business innovation, I specialize in delivering tailored programs in intercultural communication and customer service. My approach equips teams with the tools to foster meaningful connections, improve service quality, and enhance customer satisfaction. Driven by a commitment to sustainability, collaboration, and empathy, I strive to empower individuals and organizations to create positive, lasting change in their industries and communities. Born in Venice in 1987. After completing my studies in Tourism Management, I embarked on a journey of academic exploration by enrolling in Political Science at the University of Padua. My entrepreneurial spirit led me to establish a tourism service agency, specializing in training and managing tourist assistants. Taking a bold step forward, I founded a Tour Operator specializing in experiential and sustainable travel with a careful reflection on what it means to contribute as a tourism operator to environmental protection and sustainable development. As my journey evolved, so did my career. I transitioned into the role of a consultant and trainer in tourism marketing strategy (guided by principles of Design Thinking and Gamification). 🦠 Global pandemic, COVID-19: I used this time to contribute to the travel world by penning articles on travel and gastronomy, seeking to inspire and connect with fellow enthusiasts even when physical travel was restricted. I relocated to the picturesque Marche region, where the rolling hills and serene landscapes welcomed me. I hold certification as a Trainer endorsed by the Marche Region, armed with a Diploma in Tourism and Hospitality.