Elena Nasoni

Operational, Administrative and Secretarial Assistance @European Commission

Varese, IT
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2023 — Present

Operational, Administrative and Secretarial Assistance @European Commission

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Ispra, IT

Overall coordination of the secretariat and smooth provision of services to the staff (missions, staff matters, etc.)- Daily management of the secretariat for the Head of Unit with the duties of providing assistance by answering the telephone, emails, filtering calls and responding to general inquiries- Meetings organization: entry permits, locations and overall organization including reimbursement of experts. This is valid for in person meetings as well as hybrid and online meetings- Human resource administration: Personnel management and monitoring (Sysper2, absence, flexitime, sickness, welcome package); management of TAS2; responsible for the recruitment process: preparation of files and follow-up with HR Units- Financial administration: working as back up as an Operational Initiating Agent (OIA) in financial activities related to procurement preparation, planning and monitoring of resource usage, following-up and helping to solve problems with invoicing and contracts- Management of consultants and expert contracts (contracts initialization, etc.)

EDUCATION

1993 — 1998

“F. Daverio” State Commercial and Technical College, Varese, Italy

Diploma, Diploma as Accountant, Bookkeeper and Programmer

1998 — 2000

Università degli Studi di Milano

Candidate for Bachelor in Law degree., Law

N/A

Università degli Studi dell'Insubria

Bachelor’s degree of Science in Communications, Mass Communication - Mass Media

SKILLS

TrattativeMicrosoft WordTeam LeadershipInformation ManagementItalianPublic SpeakingTeamworkPublic RelationsManagementLingua IngleseElicotteriAerospazialeAeromobiliOrganizational LeadershipEnglishLingua ItalianaStart-UpsAeronauticsCustomer ServiceLavoro Di SquadraAeronauticaNegotiationMicrosoft OfficeAviazionePubbliche RelazioniAssistenza ClientiMicrosoft ExcelStart-Up

ABOUT ELENA NASONI

CAREER OBJECTIVECustomer care manager with 15+ years of experience directing and leading various units. Proven expertise in providing solutions and meeting internal and external stakeholder needs. Exceptional verbal and written communication skills coupled with problem solving and analytical skills.RELEVANT SKILL- Fluent English, native Italian and intermediate Spanish- Proficiency in HFP (Helicopter Flight Program), Microsoft Office, Dropbox and Google Docs, Sheets and Slides- Well-versed in remote communication technology (Zoom, Microsoft Teams & Google Meet)- Strong analytical skills and data-driven thinking- Excellent troubleshooting skills- Passione for learning new things- A great attitude and friendly disposition

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Elena Nasoni — Operational, Administrative and Secretarial Assistance at European Commission in Varese, IT | Unifers