Elena Monserrate Diez
Head of Experience @Uncommon
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WORK HISTORY
Head of Experience @Uncommon
London, GB
EDUCATION
University of Alicante
Bachelor of Business Administration (BBA)
ABOUT ELENA MONSERRATE DIEZ
A dynamic and resourceful individual with proven experience in successfully leading and running all aspects of general hotel management, operations, financial control, team building, business development and hospitality. Cogent expertise in performing administrative functions, staff recruitment, team development, guidance, and motivation to surpass objectives in the areas of client satisfaction. Astute at delivering high-level customer support and effective at motivating staff to achieve outstanding results whilst improving productivity.Highlights of my experience and skills: Overseeing operations—including revenue management, negotiations, refurbishments/upgrades, budget administration, and staff recruitment and development—to optimise hotel performance. Managing operational planning and execution, customer care management, mentoring high-performing personnel, and maintaining accountability for financial transactions. Spearheading resource allocation, regulatory compliance, purchasing, procurement, records management, and overarching operations to achieve deadlines and requirements. Continually improving internal processes and procedures to boost efficiency, reduce costs, and ensure seamless operations. Overseeing all facets of hotel operations, identifying and securing necessary resources, and budgetary requirements to achieve daily operations.
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