Elena Potocean
Senior Customer Service Team Lead (Bilingual) @UNIQLO
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WORK HISTORY
Senior Customer Service Team Lead (Bilingual) @UNIQLO
CA
Co-Chair of Uniqlo Canada’s Joint Health & Safety Committee.Launched the local Call Center and managed a team of customer service agents while consistently achieving KPIs. Provided weekly Soft Skills training to local and international agents to help develop key customer service skill sets. Responsible for Quality Assurance of all agents. Held bi-weekly one on ones to review improvement areas as well as ares in which they excel to better guide their career path within the company.
ABOUT ELENA POTOCEAN
Customer Success || Learning and Development || Training Specialist
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