Elena Gorell
Technical Writer | Knowledge Management Specialist 2
- Role
- Technical Writer Knowledge Management Specialist 2 at Mitchell International, Inc.
- Location
- Ossining, NY, US
- LinkedIn followers
- 500 followers
Experience
Technical Writer Knowledge Management Specialist 2
Aug 2021 — Present · US
Manage, document, edit, and publish Mitchell Cloud Estimating (MCE), Mitchell Cloud Glass (MCG), and WorkCenter (WC) Total Loss Solutions in an agile cycle. Works closely with Development Project Managers (PMs) and Azure Tickets to document changes for upcoming release cycle in English and French languages- Work in MadCap Flare, JIRA, Jenkins, Azure Dev Ops, to complete documentation pipeline and publication distributions - Document Knowledge Base (KB) articles for team processes and procedures - Collaborate with Customer Success Managers (CSMs) on per-client workflow user guides specifically tailored to their needs and onboarding processes - Mentored through Buddy Program multiple new employees to set them up for success in their new role and responsibilities as well as company culture - Clean up and implement Editorial Airbag Tables (ABT) data updates from each car manufacturer which are published on a monthly basis in English and French languages- Use Mitchell’s EVA AI to ensure style guide and Azure ticket adherence - Exposure to APIs through Azure tickets, interested in building technical knowledge
Education
Champlain College
Bachelor of Science (BS), Professional Writing with Graphic Design/Publishing specialization
2012 — 2016
Skills
- Prezi
- Writers
- Technical Writing
- Interviews
- Typography
- Photoshop
- Microsoft Excel
- Creative Writing
- Project Management
- Wordpress
- Travel
- Adobe Photoshop
- Content Creator
- Microsoft Powerpoint
- Indesign
- Creativity Skills
- Dreamweaver
- Illustrator
- Public Speaking
- Microsoft Word
- Research
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.