Elena Collazo
Customer Service Representative @Anytime Garage Door
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WORK HISTORY
Customer Service Representative @Anytime Garage Door
Las Vegas, NV, US
Managing large amounts of incoming and outgoing calls- Scheduling and booking appointments in a timely manner, accordingly to urgency and restrictions. This includes rescheduling appointments if needed- Prioritizing an easy and successful route for our garage door technicians by gathering all information when booking calls- Responding to customer inquiries, questions, and requests via phone, email, or marketing sites, such as Yelp, Wix, Thumbtack and Podium- Providing accurate and timely information about products, services, policies, or procedures- Addressing and resolving customer complaints, concerns, or issues- Taking payments and guiding customers through financing options.
EDUCATION
Wake Technical Community College
Associate of Arts - AA
ABOUT ELENA COLLAZO
Customer operations and service coordination professional with 5+ years of experience…
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