Eric Legault

Vice President Bcx Service Excellence @TELUS

Montreal, QC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2022 — Present

Vice President Bcx Service Excellence @TELUS

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EDUCATION

2017 — 2017

Harvard Business School Executive Education

Executive Program, Leading change & Organizational renewal

1987 — 1990

Ahuntsic College

College Diploma, Computer Science

1990 — 1993

Université de Sherbrooke

BA, Management Information System

2009 — 2009

Harvard Law School

Executive Program on Negociation

2003 — 2005

Smith School of Business at Queen's University

Master, Business Administration

SKILLS

Team LeadershipManaged ServicesIntegrationOutsourcingProcess ImprovementCross-Functional Team LeadershipBusiness StrategyProject ManagementCall CentersIpIT StrategyTelecommunicationsCloud ComputingBusiness Process ImprovementProgram ManagementProject PlanningUnified CommunicationsCustomer ExperiencePmoPmpLeadershipInternational BusinessContract ManagementProject DeliveryStrategic PlanningStrategyProfessional ServicesVendor ManagementManagementChange ManagementService DeliveryVoipData CenterTeam Management

ABOUT ERIC LEGAULT

M. Eric Legault is a result driven executive with extensive knowledge in the information technology and communication area. Building on 20 years of business acumen in delivering wide scale mandates in matrix organizations, M. Legault has the proven ability to develop and execute successfully strategies with high business impact and requiring deep business problem solving capabilities.Recognized as an adaptable and fast learning leader, he has the required skills to deliver high performance results in fast-paced, high-stress and deadline-oriented environments while focusing on finding opportunities to drive improvement and economic value. In addition, M. Legault demonstrates an excellent interpersonal and communication experience in managing large teams (up to 800 people) with integrity while developing and coaching talent.Areas of expertise and qualifications - IT program and project office- Budget, risk and financial planning management- Operation, service and customer experience- Customer account and vendor/partner relationship management- Business transformation program development and associated change management plan execution- Business strategies integration (from new product introduction to delivery and support)- International strategy delivery- Large contract management.

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Eric Legault — Vice President Bcx Service Excellence at TELUS in Montreal, QC, CA | Unifers