Eric Legault
Vice President Bcx Service Excellence @TELUS
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WORK HISTORY
Vice President Bcx Service Excellence @TELUS
EDUCATION
Harvard Business School Executive Education
Executive Program, Leading change & Organizational renewal
Ahuntsic College
College Diploma, Computer Science
Université de Sherbrooke
BA, Management Information System
Harvard Law School
Executive Program on Negociation
Smith School of Business at Queen's University
Master, Business Administration
SKILLS
ABOUT ERIC LEGAULT
M. Eric Legault is a result driven executive with extensive knowledge in the information technology and communication area. Building on 20 years of business acumen in delivering wide scale mandates in matrix organizations, M. Legault has the proven ability to develop and execute successfully strategies with high business impact and requiring deep business problem solving capabilities.Recognized as an adaptable and fast learning leader, he has the required skills to deliver high performance results in fast-paced, high-stress and deadline-oriented environments while focusing on finding opportunities to drive improvement and economic value. In addition, M. Legault demonstrates an excellent interpersonal and communication experience in managing large teams (up to 800 people) with integrity while developing and coaching talent.Areas of expertise and qualifications - IT program and project office- Budget, risk and financial planning management- Operation, service and customer experience- Customer account and vendor/partner relationship management- Business transformation program development and associated change management plan execution- Business strategies integration (from new product introduction to delivery and support)- International strategy delivery- Large contract management.
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