Tim Burke

About Tim Burke

I\'m a strategic, seasoned tech and sales professional, with multi-sector experience of developing and implementing Conversational AI driven voice automation tools at the enterprise level. I also have a rich background with integrating self service retail kiosks, digital signage and custom app development.In my early career I managed call center teams. Later designed and coded custom e-commerce apps. Eventually I was managing a large CPG design agency\'s digital division and later was CTO and eventually President of a boutique professional services agency for over 17+ years. Most recently, I\'m working as a sales engineer bringing my wealth of CAI/GAI, app dev and IT systems knowledge to document integration points, telephony, create requirement docs and business cases that would allow my team to close deals. I have worked in our food services vertical, fintech, retail and most recently focusing on the Healthcare space (payer/provider/life sciences) for our AI platforms. At Kore.ai, I sell CCaaS solutions, AI driven virtual assistants and voice IVA platforms. Platforms that orchestrate agentic flows with GenAI & LLMs/SLMs. The fine tuning of open source and commercial models is of great value to many of my customers as well as AI Agent testing and creation for non-conversational AI tasks. You\'ll find I\'m pragmatic and commercially focused, with the ability to deliver and impact top-line growth and bottom-line profitability in a constantly changing environment. I\'m a strong team leader who is perceptive, analytical and results-driven, with a passion to make a measurable difference.Competencies:Sales & Enterprise Solutions ConsultingCloud based systems integration, SAAS / PAAS / CCaaS / TaaSAPi / Rest driven architectureVoice IVR / IVA systems via SIP / MPLS telephonyProduct development and managementApp Dev / Data design & Software Architecture Kiosks & Digital signage networksDrive Thru automation for Foodservice AI & GenAI driven IVRs and IVAsNLU via Speech Recognition (ASR / TTS) and LLM orchestrationPrompt engineering for better outcomesFamiliarity with systems such as: ServiceNow, Salesforce, Genesys, Asana, Jira, Hubspot, Postman, Workday, Shopify, Visio, Lucid Chart and more. I enjoy travel and meeting with customers / prospects to learn what their pain points are and how we can solve them. Always curious, always learning and I enjoy working with intelligent and hard working team mates.

Experience

1. Advisory Solution Consultant

   Moveworks

   Dec 2025 — Present

   After being acquired by ServiceNow, myself and others received new titles! Our scope of integration ability with ServiceNow will deepen, and our ability to remain agnostic and continue to integrate with other ITSM platforms remains. My role will expand in 2026 with this new ownership and investment in Moveworks to expand our solutions.

Education

• Cincinnati State Technical College

  Computer Communications, Computer Networking

  1998 — 2000

• Art Academy of Cincinnati

  Photography and Design

  1986 — 1988

Skills

• Web Development
• Strategy
• Integrated Marketing
• Social Media
• Mobile Applications
• Marketing
• Website Development
• Marketing Strategy
• Social Media Marketing
• New Business Development
• Leadership
• Digital Marketing
• E-Commerce
• Html
• Business Development
• Css
• SEO
• Social Networking
• Online Advertising
• User Experience
• Product Management
• Blogging
• Public Relations
• Online Marketing
• Web Design
• Digital Media
• Product Marketing
• Advertising
• Sales
• Entrepreneurship
• Javascript
• Web Analytics
• Email Marketing
• Travel Photography
• Social Media Blogging
• Search Engine Optimization (SEO)
• Interactive Marketing
• Digital Signage
• Kiosk Development
• Interactive Kiosks