Nelly Worsley
Principal Customer Success Manager, Linkedin Learning @Linkedin
Signup · Get unlimited contacts
WORK HISTORY
Principal Customer Success Manager, Linkedin Learning @Linkedin
London, GB
Over the past three years, I’ve coached and onboarded a high-performing UKI Customer Success team through significant growth and change. I’ve mentored CSMs through promotions and supported others through performance improvement plans, always focused on helping individuals reach their potential. Alongside my team leadership, I’ve driven global initiatives to improve customer onboarding and engagement—developing a simplified launch framework that was adopted internationally, project managing a global insights program that connected top customer voices directly to executive leadership, and introducing cross-functional initiatives aimed at reducing churn in the UKI region.Awards:– FY26 Awarded \'Club\' – LinkedIn’s global recognition programme celebrating the top ~5% of employees across the global business for exceptional performance, impact, and leadership- FY25 Selected for Emerg[in]- LinkedIn\'s flagship Global Leadership Development programme for high performing individuals, with 1-2% of high performers selected each year- FY25 TLV won Global Team Award - project managed launch of TLV initiative to capture insights from largest global customers- FY23 ‘Leverage’ Award Winner: Celebrated for scaling best practices and amplifying impact across teams to elevate customer success at LinkedIn- FY22 Individual Award Winner: Recognised for leading Hub Adoption across EMEAL, driving measurable impact and excellence in customer success- FY21 \'Results\' Award Winner: Awarded for driving impact and excellence during a pivotal transition period for MENA and Growth markets
EDUCATION
University of Bristol
Bachelor of Arts
ABOUT NELLY WORSLEY
10+ years experience growing international teams, developing FTSE 100 client relationships and implementing SaaS products for enterprise grade clients. Experienced working in multiple start-ups - from employee #5 in a behavioural change tech start-up – Potentialife, to joining LinkedIn’s latest start-up, employee advocacy programme – Elevate and most recently, LinkedIn\'s most successful \'start-up\', LinkedIn Learning. Passionate about enabling people to reach their potential, in and outside of work. My goal is to transition into a people management role where I can mentor and grow high-performing teams.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.