Eleanor Baggaley

Senior Digital Product Owner & Senior Customer Experience Manager @Aviva

York, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2022 — Present

Senior Digital Product Owner & Senior Customer Experience Manager @Aviva

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Working across all product areas to deliver digital transformation, new pages, new journeys and optimisation across the Aviva.co.uk website estate.Responsible for project management of the end to end production, planning and publishing process.Lead to a team of 20, consisting of 1 production lead and 19 CX journey leads.

SKILLS

Project PlanningBusiness TransformationBusiness RequirementsProject ManagementLeadershipTrainingStakeholder ManagementCustomer ExperienceBusiness DevelopmentBusiness StrategyLeading ChangeFinancial Services

ABOUT ELEANOR BAGGALEY

Experienced Digital Lead with 17 years experience in financial services. Breadth and depth of experience working within fast-paced operations, marketing, propositions, customer experience and digital teams for one of the UK’s leading insurers.

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Eleanor Baggaley — Senior Digital Product Owner & Senior Customer Experience Manager at Aviva in York, GB | Unifers