Elder Maester

Sr IT Manager, Servicenow & Service, Asset, Configuration Management @Metrolinx

Toronto, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Apr 2026 — Present

Sr IT Manager, Servicenow & Service, Asset, Configuration Management @Metrolinx

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Toronto, ON, CA

SKILLS

Operations ManagementCrmItilErpPre-SalesInfrastructureProject ManagementData CenterEnterprise Resource Planning (Erp)ManagementDatabasesOutsourcingRisk ManagementSoftware DocumentationWebsphereTroubleshootingTwsIT StrategyEnterprise ArchitectureIT ManagementService DeliveryJavaBusiness AnalysisService-Level Agreements (Sla)IT OperationsCustomer Relationship Management (Crm)Disaster RecoveryOperating SystemsIT OutsourcingProject PlanningAixLong-Term Customer RelationshipsBusiness IntelligenceControl-MTelecommunicationsCobitSlaStrategyRequirements AnalysisCloud Computing

ABOUT ELDER MAESTER

20 years of experience transforming organizations, data centers, IT operations, delivery, connecting stakeholders, implementing solutions, overachieving customer expectations, managing budget and mitigating risks. Managed over 14 projects with budgets up to US$ 30 million. Delivered outstanding implementations of Business Analytics, Business intelligence, Governance & Risk Controls, IoT, Cloud (SaaS, PaaS, IaaS), Databases, Security Information, Event Management(SIEM) and User Behavior Analytics(UBA). Acting as overall senior project manager for worldwide projects with a strong focus on negotiation and managing inter-disciplinary conflicts, improving project outcomes, time, cost quality and mitigating IT risks improving the user experience.

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