Elbra O.

About Elbra O.

Experienced and results-driven Customer Fulfillment and Supply Chain Professional with over 25 years of experience supporting global customers in the high-tech and optical communications industry. I specialize in order fulfillment, supply chain optimization, customer relationship management, and cross-functional collaboration.Throughout my career at companies like Ciena, NeoPhotonics, Emcore, and Agere Systems, I’ve managed complex fulfillment portfolios, streamlined operations, and resolved critical supply issues — all while ensuring high levels of customer satisfaction and on-time delivery.I bring deep expertise in: • Order management, backlog, forecast, and inventory control • NPI coordination and customer-specific product tracking (MiniPIPs, ECOs, MCOs) • Quality tracking (RMAs, DPPM), pricing accuracy, and reporting • Customer account ownership and internal/external stakeholder alignment • Tools: Oracle, Salesforce, Agile, Power BI, ExcelI’m passionate about turning challenges into actionable plans, building strong partnerships, and continuously improving supply chain processes to support both business goals and customer needs.

Experience

1. Senior Sales Specialist

   Coherent Corp.

   Aug 2025 — Present · San Francisco, CA, US

   Managing customer supply chain operations, tracking inventory, supporting order administration, and ensuring timely product delivery. Serve as the main liaison between customers, Coherent operations, contract manufacturers (CMs), and internal teams like sales, R&D, and factories. Responsibilities include forecasting, backlog management, pricing accuracy, new product introduction (NPI) coordination, quality tracking (RMA/DPPM), and processing customer-specific product variants (MiniPIPs).