Elbert Reed

About Elbert Reed

I\'m a people-first strategist with a strong foundation in insurance operations and a passion for building innovation that sticks. Over the past 20 years, I’ve worked across underwriting, claims, compliance, and service, helping organizations modernize processes, recover lost revenue, and deliver a better experience for both customers and employees.At CSAA Insurance Group, I’ve led enterprise pilots in generative AI, built no-code tools that streamline manual workflows, and guided innovation programs that produce real, measurable outcomes. My approach blends strategic thinking with cross-functional collaboration, whether I\'m facilitating a workshop, mentoring emerging leaders, or shaping the next evolution of insurance operations.I believe the best solutions are inclusive, sustainable, and aligned with real-world needs. That’s why I lead with curiosity, drive with data, and always keep people at the center of the process.

Experience

1. Sr Innovation Associate

   CSAA Insurance Group

   Nov 2021 — Present

   Spearheaded enterprise pilot of generative AI tools, achieving a 90% satisfaction rate and securing buy-in for long-term adoption. Built onboarding hubs, tracked usage, and shaped enterprise success metrics.Delivered custom no-code solutions for Legal and Talent teams, eliminating up to 6 hours of manual work per process and improving internal service efficiency.Designed and launched the enterprise AI project intake process, streamlining submissions and accelerating low-risk innovation with built-in compliance and legal checkpoints.Led innovation challenges for interns and emerging leaders, guiding 100+ participants through structured workshops that produced over 20 viable business solutions.Built and facilitated cross-functional ideation programs—including pitch sessions and funding proposals—that align innovation goals with enterprise strategy.

Education

• Southern New Hampshire University

  Bachelor’s Degree