Elavala Srinivas Reddy

Associate Data Scientist @Cognizant

Hyderabad, IN

Developing and deploying enterprise-scale Generative AI solutions for a leading global technology client, focusing on automating quality assurance and enhancing seller support systems.##RAG-Based Compensation Chatbot Architected and engineered a sophisticated RAG (Retrieval-Augmented Generation) chatbot from the ground up using Google Cloud\'s Vertex AI and Dialogflow CX. The solution is projected to deliver over in annual savings by achieving a 40% ticket deflection rate for informational queries. Designed and built a secure, multi-tenant architecture featuring user authentication, role-based routing, and access to permissioned Vertex AI Search data stores. Developed a serverless data pipeline using Cloud Run and the Google Drive API to automatically ingest and index knowledge from unstructured sources.##AI-Powered Quality Assurance Automation Spearheaded the end-to-end development of an AI solution to automate the quality review of customer support interactions using Google\'s Gemini models. Single-handedly engineered the initial framework, developing and fine-tuning over 75 distinct prompts before leading a team of two junior developers. Pioneered a major optimization by consolidating over 100 individual API calls into just four, dramatically reducing token consumption and improving latency. Achieved a human-level accuracy of over 70% for numerous key skills, saving hundreds of human work hours monthly. Project success culminated in a prestigious client-sponsored \'Triple S Award\'(Scale Category), formally recognizing its impact as a leading-edge, innovative automation solution.

Kavitha Junior College

Intermediate

JNTUH College of Engineering Hyderabad

Bachelor of Technology