Elasagaram Anilkumar
Technical Analyst at Tech Mahindra.
- Role
- Technical Analyst at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Elasagaram Anilkumar
Experienced Associate with a demonstrated history of working in the internet industry…
Experience
Technical Analyst
Jan 2025 — Present · Hyderabad, IN
Diagnose and resolve hardware, software, and network-related issues.Provide solutions via phone, email, chat, or remote access tools.Escalate complex issues to higher-level support teams when necessary.Respond to technical queries in a timely and professional manner.Guide users through step-by-step problem resolution.Document issues, resolutions, and troubleshooting steps in a ticketing system.Assist in maintaining system performance and security.Support installation, configuration, and upgrades of software and hardware.Monitor and troubleshoot network connectivity Maintain logs of user interactions and system issues.Create knowledge base articles for common issues.Provide reports on recurring technical problems and suggestions. Work with other IT teams to resolve major technical incidents.Suggest process improvements for better efficiency in issue resolution.Stay updated with the latest technology trends and security practices.
Education
Sri gayatri junior college
Intermediate , MPC
Geethanjali College of Engineering and Technology
Bachelor of Technology - BTech, Mechanical Engineering
CRPF Public School - India
High School Diploma, CBSE
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