Elana Youshak
Customer Success & Account Manager | Relationship Building | Travel, SaaS & Hospitality Partnerships | Sales & Client Success
- Role
- Retail Customer Experience & Sales Manager at Free People
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Elana Youshak
Educator turned sales and customer success professional, passionate about building strong client relationships and driving meaningful outcomes for partners. I have experience in account management, customer success, partnerships, and sales strategy, supporting both corporate and consumer clients in travel, events, and hospitality industries.I am driven by creating personalized client experiences, solving complex challenges, and building long-term relationships that generate growth and retention. Whether supporting high-profile events or guiding customers through new products and services, I bring a client-first mindset, organizational strength, and strong communication to every relationship.Currently, I manage partnerships and client success initiatives for a leading event travel platform while also leading customer experience and sales efforts in retail. My background in education helps me approach every client with patience, care, and a focus on outcomes.Looking to bring my skills in relationship management, customer success, sales, and partnerships to a growing organization in the travel, hospitality, or SaaS space.Skills & Tools:• Account Management & Client Success• Customer Service & Relationship Building• Sales Strategy & Upselling• Contract Negotiation & Partnerships• Marketing & Promotions Coordination• Project Management & Operations• Event & Travel Partnerships• Cross-Functional Collaboration
Experience
Retail Customer Experience & Sales Manager
Aug 2022 — Present · Miami, FL, US
Lead customer service and relationship-building efforts, ensuring a high level of client satisfaction.• Manage sales strategy, inventory, and operations, focused on meeting regional goals.• Train and develop staff to foster a customer-first sales culture and improve performance.• Coordinate store-level marketing and promotional activities aligned with brand objectives.
Education
University of Florida
Bachelor’s Degree, Advertising
2015 — 2019
Grandview Preparatory School
High School
2012 — 2015
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