Elakya Nithya Nandham
Customer Service and operations manager at Natwest group
- Role
- Customer Service and Operations Delivery Manager at NatWest Group
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Elakya Nithya Nandham
Dedicated Operations Manager | CDD | KYC | KYB | Risk Controls | Account Opening & Maintenance | Commercial & Retail BankingSeasoned Operations Manager with over a decade of experience in the dynamic realms of Commercial and Retail Banking. My expertise spans across Critical Due Diligence (CDD), Know Your Customer (KYC), Know Your Business (KYB), Risk Controls, and comprehensive customer on boarding and Account Maintenance processes.
Experience
Customer Service and Operations Delivery Manager
Dec 2022 — Present · Chennai, IN
As a dynamic and results-driven Manager in the retail banking sector, I lead a high-performing team of 30 dedicated professionals in the specialised domain of account maintenance. Our primary focus revolves around the seamless integration of Power of Attorney (POA) and facilitating Court of protection (COP) processes.* Led, coached, and mentored a high-performing team, fostering a culture of accountability and continuous improvement, resulting in increased productivity and team morale.* Effectively managed the unit\'s budget, implementing cost-saving measures and controlling expenses, reduction in operational costs while maintaining quality and performance standards.* Spearheaded process improvements and workflow optimization initiatives that streamlined operations, reducing turnaround times and enhancing overall unit efficiency.* Established and monitored key performance indicators (KPIs) to measure team and unit performance.Collaborated seamlessly with other departments and stakeholders, ensuring resource allocation aligned with organizational priorities.* Responsible for AYIC controls in place and adhere to compliance and operational risk controls
Education
Thiruthangal Nadar College
Bachelor of Commerce - BCom
2009 — 2012
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.