Elakkiya P.
Senior IT Operation Analyst @TD
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WORK HISTORY
Senior IT Operation Analyst @TD
Mississauga, ON, CA
Ensure secure access, compliance, and operational resilience across production and disaster recovery environments by administering enterprise infrastructure tools such as Cisco ISE, ACI, DCNM, DNAC, CyberArk, NetBrain.Create and implement network access control policies for NPIDs and service accounts by integrating Cisco ISE with Active Directory, enabling TACACS access, firewall integration, and centralized authentication.Improve system stability and reduce escalations by resolving complex issues related to platform connectivity, certificate expirations, password automation failures, and authentication breakdowns.Collaborate with Cisco TAC, NetBrain support, and cross-functional internal teams to troubleshoot infrastructure issues such as log storage overflows, backup failures, miscommunication with Catalyst switches, and API limitations.Maintain audit compliance through ongoing tasks including user access reviews, attestations, EOS validation, and the decommissioning of obsolete AD groups.Oversee and document system upgrades, configuration changes, and disaster recovery testing, ensuring that Cisco ISE, Nexus Dashboard, and related tools remain production-ready and compliant with regulatory requirements.Worked on 20+ enterprise infrastructure tools, including Cisco ISE, ACI, DCNM, DNAC, CyberArk, NetBrain, Qualys, Panorama, SevOne, ClearPass, ExtraHop, IXIA, and ThousandEyes.
EDUCATION
Anna University Chennai
Bachelor's degree, Information Technology
James Cook University
Master's degree, Information Technology
Nanyang Technological University Singapore
Graduate Diploma, Information Technology
SKILLS
ABOUT ELAKKIYA P.
In my 6+ years, I could utilize my technical experience in IT solutions and simplify complex business processes in large-scale initiatives by supporting digital transformation. I am at the forefront of guiding high-quality terms and offering frictionless operations since I am an analytical expert with a record of magnifying business value.As a highly accomplished and data-driven professional, I take great satisfaction in my ability to analyze problems and provide solutions while utilizing controls to protect the quality of deliverables, translating technical and business requirements, and providing proficient hardware and software troubleshooting and repair. I am also well-equipped with solid leadership and problem-solving abilities to lead others and work with stakeholders to accomplish shared goals. Additionally, I honed my unparallel technical proficiency encompassing network security systems, secured wireless networks, Windows servers, firewalls, and other protocol configurations. Building my technical repertoire in various domains, I have significantly expanded my scope of expertise, enabling me to showcase my in-depth knowledge of systems, networks, and security in numerous business functions and project implementations.My goal is to work in a setting where we can exchange knowledge and improve our talents, bringing out the best in each of us and benefitting the company\'s operation. My mission is to use my demonstrated skills to bring about change within the organization. If you need an experienced professional with such qualifications, or maybe we share the same interest, let us connect! Feel free to contact me on my LinkedIn or via email at e••••••••@outlook.com.Expertise: Information Technology, Project Management, Information Systems, Network Administration, Software, Technical Support, IT Field Operation, Troubleshooting, Network Maintenance, Servers, Networking
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