Elakkiya Sugumaran
Senior Resolution Coordinator @Walmart Global Tech India
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WORK HISTORY
Senior Resolution Coordinator @Walmart Global Tech India
Chennai, IN
fraud operations, risk assessment, gift card abuse,team management, quality
EDUCATION
Ethiraj College For Women
Bachelor of Arts - BA, Business/Managerial Economics
ABOUT ELAKKIYA SUGUMARAN
I’m a Fraud Operations Analyst with overall 5.6 years of experience in E-commerce Risk Management, Fraud Detection, and Process Optimization across leading global platforms like Walmart and Amazon. My expertise lies in identifying fraud trends, investigating suspicious activities, and driving automation to enhance operational efficiency and reduce business losses. I’ve worked extensively with ServiceNow, Freshdesk, and Microsoft Office tools to streamline fraud case management, escalation workflows, and performance reporting. At Walmart Global Technology Services, I currently lead a team of analysts managing fraud investigations related to returns abuse, promo misuse, and account security. My initiatives in process automation and performance tracking have earned recognition, including an Operational Excellence Award. I\'m passionate about using data-driven decision-making, fraud analytics, and collaboration to strengthen digital trust, policy compliance, and customer protection in the E-commerce ecosystem. Key Skills: Fraud Detection | E-commerce Risk Management | Process Improvement | Risk Analysis | ServiceNow | Freshdesk | KPI Dashboarding | Escalation Handling | Quality & Compliance
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