Elaine Thai
Transportation Specialist at Nordstrom
- Role
- Transportation Specialist at Nordstrom
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Elaine Thai
As a subject matter expert on the customer experience, I am passionate about driving initiatives that enhance the post-purchase satisfaction and operational efficiency. I bring expertise in stakeholder management, data-driven decision-making, and process optimization, always advocating for customers to receive the best shopping experience. My goal is to leverage these skills to lead complex programs that deliver measurable impact and align with strategic business objectives. I’m always eager to explore innovative approaches to customer experience and strategy—feel free to connect!
Experience
Transportation Specialist
Jul 2023 — Present · Seattle, WA, US
Enhance Post-Purchase Customer Experience: Optimize last-mile communication initiatives to improve CSAT and drive customer loyalty.* Data-Driven Insights: Leverage SQL, Tableau, and DBeaver to develop comprehensive reporting tools, track project performance, and identify customer trends and behaviors.* CX Metrics Development: Redefine customer experience (CX) metrics to align with business goals and enhance measurement accuracy.* Project Leadership: Lead testing efforts for key initiatives, establish success metrics, and ensure impactful results.* Cross-Functional Collaboration: Partner with internal stakeholders and external partners to drive successful project execution.* Strategic Planning: Develop forward-looking CX strategies to define and deliver customer value.
Education
Rutgers Business School
Bachelor's degree, Supply Chain Management & Marketing
2019
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