Elaine Jackson

Client Service Delivery @Xerox

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2012 — Present

Client Service Delivery @Xerox

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London, GB

Managed a globally strategic financial services account across the US & UK within the BPO (Business Process Outsourcing) market place as the primary point of escalation for 5 service contracts with responsibility for managing the account relationships at all levels up to and including C Level. Responsible for promoting key benefits of the service globally, creating and communicating strategy in order to drive operational excellence, encouraging motivated staff & developing growth by pursuing innovative new business opportunities.

EDUCATION

1980 — 1983

Kings College, University of London

BA Hons, Religious Studies

1983 — 1984

University of London

Postgraduate Certificate of Education

SKILLS

Business Process OutsourcingClient EngagementService DeliveryTender and Contract NegotiationsProcess ImprovementOperations ManagementProductionSalesP&L ResponsibilitiesBudgetary ControlResource AllocationPeople ManagementOffshore OutsourcingManaged ServicesPrint ManagementBpoTenderManagementManage Client ExpectationsBusiness StrategyCustomer EngagementBusiness Development

ABOUT ELAINE JACKSON

Executive Director - EMEA & LATAM Business Services Operations Manager JPMorgan Chase & Co.

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Elaine Jackson — Client Service Delivery at Xerox in London, GB | Unifers